Mr. Banuenumah's Profile

Research and Publications

Research Projects Completed

  1. 1. Modelling and analysis of current and future energy systems in Ghana
  2. 2. Techno-Economic and Environmental Analysis of Power Generation Expansion Plan of Ghana
  3. 3. Impact of Solar Photovoltaic as an Alternative Source of Power for Rural Electrication in Ghana.

Publications

  1. 1.Banuenumah, W., and Awopone, K. A., (2014). Electrical Machines. Fresh Publications : Kumasi.
  2. 2.Banuenumah, W., and Awopone, K. A. (2015). Fundamentals of Electricity and Electronics. Fresh Publications : Kumasi
  3. 3.Yarhands Dissou Arthur1,*, Francois Sekyere2, Evans KantanubahMarlle2, Walter Banuenumah2
  4. The impact of Service quality on customer satisfaction in Obuasi Electricity Company of Ghana (ECG) - The customers perspective
  5. Abstract
  6. Globally several studies had been conducted using SERVQUAL model in different discipline and context. However, little had been discussed on comparing the impact of Service quality on customer satisfaction in Electricity Company of Ghana (ECG) from the customer perspective. The study adapted the modified version of SERVQUAL model as a tool to measure the variables of the study. The study used convenience sampling method to select customer of ECG. The questionnaires were distributed and collected for analysis using SPSS and Microsoft Excel Software. Simple Regression was used to test for the impact of service quality on customer satisfaction. The result indicates that all the five dimensions of service quality performed poorly P >0.05. Furthermore the service quality had a negative impact on customer satisfaction and concludes that the service quality deserves improvement. The study finally recommends that staff should be engaged on regular basis to be trained on issues of costumer services and its effects on organizational performance. Further studies on SERVQUAL model using the five service quality dimensions can gradually close the gaps to bring success to the ECG.
View Mr. Banuenumah's R&P Details

• Awopone, A. K, Zobaa, A. F., & Banuenumah, W. (2017). Techno-economic and environmental analysis of power generation expansion plan of Ghana. Energy Policy, 104, (2017), 13–22. DOI: 10.1016/j.enpol.2017.01.034. http://www.elsevier.com/locate/enpol. ISSN: 0301-4215

 

Dotche, K. A., Banuenumah, W. & Ofosu, W. K. (2016). Non Regenerative Fiber Backbone Power Loss Budget,. Transactions on Networks and Communications,, 4, (6), 68 - 75. DOI: 10.14738/tnc.46.2535. http://dx.doi.org/10.14738/tnc.46.2535. ISSN: 2054 -7420

 

Dotche, K. A., Banuenumah, W. & Ofosu, W. K. (2016). Non Regenerative Fiber Backbone Power Loss Budget,. Transactions on Networks and Communications,, 4, (6), 68 - 75. DOI: 10.14738/tnc.46.2535. http://dx.doi.org/10.14738/tnc.46.2535. ISSN: 2054 -7420

 

Dotche, K.A., Sekyere, F. and Banuenumah, W. (2016). LPC for Signal Analysis in Cellular Network Coverage.. Open Access Library Journal, 3, http://dx.doi.org/10.4236/oalib.1102759. ISSN: e2759.

 

Banuenumah, W., Sekyere, F. & Donkor, E. (2016). Impact of Solar Photovoltaic as an Alternative Source of Power for Rural Electrication in Ghana.. International Journal of Scientific & Engineering Research, 7, (6), 687-698. http://www.ijser.org. ISSN: ISSN 2229-5518

 

Arthur, Y. D. Sekyere, F. Marlle, E K. & Banuenumah, W. (2016). The impact of Service quality on customer satisfaction in Obuasi Electricity Company of Ghana (ECG) - The customers perspective. International Journal of Contemporary Applied Sciences, 3, (3), DOI: . http://www.ijcas.net 247. ISSN: ISSN: 2308-1365

 

Banuenumah, W .& Awopone, K. A., (2015). Electrical Machines. (1) Asafo-Kumasi: Fresh Publications. . ISBN: 978-9988-2-1765-5

 

Banuenumah, W .& Awopone, K. A., (2015). Fundamentals of Electricity and Electronics. (1) Asafo-Kumasi: Fresh Publications. . ISBN: 978-9988-2-2061-7

 

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